Frequently Asked Questions
Common FAQs
Gold-plated jewelry is created by a method of covering a base metal (usually copper) with a very thin, almost microscopic film of gold by electroplating. Gold-plated jewelry has all the great characteristics of solid gold jewelry in that it does not flake off, tarnish, or discolor. Simply put, gold-plated jewelry is a great, economical alternative to solid gold.
Our products will not turn green unless they become highly damaged. For our products that are not solid gold, wear and tear will happen depending on use. However, because our products are high quality and durable, they will not fade for at least 8-16 months under normal use.
Please go to our Return Policy page to return or exchange an item.
We offer fast and free USPS shipping! Please double check that your shipping address is clear and correct when checking out. We ship to your address and will not correct or change any shipping address. We cannot be responsible for incorrect or undeliverable addresses. Thank you for understanding.
We will process your payment info through Shopify, which is certified Level 1 PCI DSS (Payment Card Industry Data Security Standard) compliant. They are very serious about security as shown by significant investments of time and money, and together with them, we will keep your payment info and business data safe.
- Avoid using chemicals on products like perfumes and soaps
- Keep the product free from excessive water or sweat
- Use a soft cloth for cleaning the product
- Do not mix the product with other metals